Terms of Service

OVERVIEW

Welcome to Pizza Slider!

This website is operated under the name Pizza Slider. Throughout the site, the terms "we," "us," and "our" refer to Pizza Slider.

By visiting our website or purchasing a product from us, you agree to these Terms of Service ("Terms"), along with any additional policies referenced here, including our Privacy Policy, Shipping Policy, and Refund Policy.

Please read these Terms carefully before using our website or placing an order. If you do not agree with these Terms, please do not use our services.

Our online store is powered by Shopify, which provides the e-commerce platform we use to sell our products.

We currently offer our products to customers in the United States, Australia, and New Zealand.

SECTION 1 – ONLINE STORE TERMS

By placing an order, you confirm that you are legally permitted to make purchases in your country or state of residence.

You agree to use our website and products only for lawful purposes.

You must not use our website to distribute harmful software, attempt unauthorized access, or engage in fraudulent or illegal activities.

We reserve the right to restrict access to our services in cases of suspected fraud, security risks, or violations of these Terms.

SECTION 2 – PRODUCTS AND AVAILABILITY

We do our best to provide accurate product descriptions, images, specifications, and availability information.

However, product colors and appearances may vary slightly depending on your screen settings.

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or update product information when necessary.

If an item becomes unavailable after you place an order, we will contact you to arrange a suitable solution or provide a refund.

SECTION 3 – PRICING AND PAYMENTS

All product prices are displayed on our website and may vary depending on your selected country or currency.

The final price shown at checkout includes applicable taxes, customs duties, and import charges associated with the purchase and delivery.

There are no additional shipping fees or import charges for customers to pay upon delivery.

We reserve the right to update our prices and promotional offers at any time. Price changes will not affect orders that have already been accepted.

Payments are processed through secure third-party payment providers.

By completing a purchase, you confirm that you are authorized to use your selected payment method.

SECTION 4 – ORDERS AND ORDER CONFIRMATION

After placing an order, you will receive an order confirmation email containing your purchase details.

We reserve the right to cancel or refuse orders when necessary, including in cases of suspected fraud, incorrect pricing, payment issues, or product unavailability.

If we cancel an order that has already been paid for, we will refund the affected payment.

Please make sure your shipping address, email address, and contact information are correct before completing your order.

If you need to make changes, contact us as soon as possible at support@pizza-slider.com.

Once an order has been shipped, changes or cancellations may no longer be possible.

SECTION 5 – SHIPPING AND DELIVERY

We offer FREE SHIPPING on all orders to the United States, Australia, and New Zealand.

Order Processing

Orders are generally processed and shipped within 1–2 business days.

United States Delivery

Once your order has shipped, delivery typically takes 5–10 business days, depending on your location.

Delivery times for Australia and New Zealand are covered in our Shipping Policy.

Delivery estimates are provided in good faith. Actual delivery times may vary due to carrier delays, public holidays, weather conditions, or other circumstances beyond our control.

Once your order ships, we will provide tracking information when available.

If your order is delayed, missing, or arrives damaged, please contact us at support@pizza-slider.com so we can help resolve the issue.

We remain responsible for fulfilling our delivery obligations under applicable consumer protection laws.

For additional information, please review our Shipping Policy.

SECTION 6 – 30-DAY MONEY-BACK GUARANTEE

We want you to feel confident shopping with Pizza Slider.

That's why we offer a 30-Day Money-Back Guarantee on eligible purchases.

If you change your mind, you may request a return within 30 days of receiving your order, subject to the following conditions:

• The product must be unused and in its original condition.

• The product must be returned in its original packaging with all included accessories.

• You must contact us before sending anything back to receive return instructions.

• Customers are responsible for return shipping costs for change-of-mind returns.

• Returns must be sent to the address provided by our customer support team.

Once your return has been received and inspected, an approved refund will be issued to your original payment method.

Please allow 3–10 business days for the refund to appear, depending on your bank or payment provider.

Important: The unused-product requirement and customer-paid return shipping apply to voluntary change-of-mind returns. They do not limit your rights if a product is faulty, damaged, incorrectly described, or otherwise fails to meet applicable consumer guarantees.

Our 30-Day Money-Back Guarantee is offered in addition to your statutory consumer rights.

For full details, please review our Refund Policy.

SECTION 7 – CONSUMER RIGHTS AND GUARANTEES

We respect the consumer protection laws applicable in the countries where we sell our products.

United States

Customers are entitled to the protections provided by applicable federal and state consumer laws, including relevant rules on shipping, refunds, product safety, and truthful advertising.

Australia

Our products are covered by the Australian Consumer Law, including applicable consumer guarantees.

Australian customers may be entitled to a repair, replacement, refund, or compensation where required by law.

These rights cannot be excluded or restricted by our voluntary return policy or money-back guarantee.

New Zealand

Customers are protected by applicable New Zealand consumer laws, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

Where a product does not meet the applicable consumer guarantees, customers may be entitled to a repair, replacement, refund, or other remedy.

Nothing in these Terms excludes, restricts, or modifies any consumer rights or remedies that cannot legally be excluded.

SECTION 8 – PRODUCT USE AND SAFETY

Our products are intended for their described purposes.

Please follow any product instructions and exercise appropriate care when handling kitchen equipment, especially around hot ovens, cooking surfaces, and sharp tools.

We are not responsible for damage resulting from improper use, unauthorized modifications, or failure to follow provided safety instructions, except where responsibility cannot legally be excluded.

Nothing in this section limits your statutory rights relating to defective or unsafe products.

SECTION 9 – ACCURACY OF INFORMATION

We work to keep the information on our website accurate and up to date.

Occasionally, our website may contain typographical errors or inaccuracies relating to product descriptions, prices, promotions, availability, or shipping information.

We reserve the right to correct these errors and update information when necessary.

If an error materially affects an order you have already placed, we will contact you to explain the situation and provide an appropriate solution in accordance with applicable law.

SECTION 10 – THIRD-PARTY SERVICES AND LINKS

Our website may include links to third-party websites, payment providers, or other external services.

These services are operated independently and may have their own terms and privacy policies.

We are not responsible for the content, availability, or practices of independent third-party websites.

We recommend reviewing their policies before using their services.

Nothing in this section limits any responsibility we have under applicable law for services used to fulfill your order.

SECTION 11 – PERSONAL INFORMATION AND PRIVACY

Your privacy matters to us.

We collect and process personal information as necessary to operate our store, process orders, provide customer support, improve our services, and conduct marketing activities where permitted by law.

Our store uses Shopify and may use analytics, advertising, and conversion-tracking technologies, including Meta Pixel and wetracked.io.

Details about the personal information we collect, how we use it, the third parties involved, and your privacy rights are explained in our Privacy Policy.

Please review our Privacy Policy for further information.

SECTION 12 – USER COMMENTS AND REVIEWS

We welcome genuine customer reviews, comments, and feedback.

By submitting content to our website, you confirm that you have the right to share it and that it does not violate the rights of others.

You grant us a non-exclusive, royalty-free license to display and use content you voluntarily submit for publication on our website and related marketing channels, subject to applicable privacy and consumer laws.

We reserve the right to remove content that is unlawful, fraudulent, abusive, or otherwise violates these Terms.

We do not require customers to leave positive reviews, and we do not prohibit honest negative feedback.

SECTION 13 – INTELLECTUAL PROPERTY

All original website content, including our branding, text, graphics, images, and website design, is owned by Pizza Slider or used with permission from its respective owners.

You may not copy, reproduce, distribute, or commercially exploit our protected content without prior written permission, except where permitted by applicable law.

SECTION 14 – PROHIBITED ACTIVITIES

You agree not to:

• Use our website for fraudulent or unlawful purposes.

• Submit false or misleading information.

• Attempt to interfere with the security or operation of our website.

• Upload malicious code or harmful software.

• Violate intellectual property or privacy rights.

• Use automated tools to access or extract website content without authorization, except where permitted by law.

• Harass, threaten, or abuse other users or our staff.

We may restrict access to our services if these Terms are violated.

SECTION 15 – WARRANTIES AND LIMITATION OF LIABILITY

We make reasonable efforts to ensure that our website operates properly and that our products match their descriptions.

However, we cannot guarantee that our website will always be available, uninterrupted, or completely free from technical errors.

To the extent permitted by applicable law, we are not responsible for losses caused by circumstances outside our reasonable control or by improper use of our products.

We do not exclude or limit liability where doing so would be unlawful, including liability arising from fraud, certain forms of negligence, defective products, or mandatory consumer guarantees.

Any limitations of liability in these Terms apply only to the extent permitted by the laws governing your purchase.

SECTION 16 – CHANGES TO OUR SERVICES

We may update, modify, or discontinue website features, products, and services from time to time.

We may also change product availability, pricing, and promotional offers.

Changes will not remove rights or obligations relating to previously accepted orders where those rights or obligations are protected by law.

SECTION 17 – TERMINATION

These Terms remain effective while you use our website or services.

You may stop using our website at any time.

We may suspend or terminate access where reasonably necessary due to unlawful activity, fraud, security concerns, or a material breach of these Terms.

Termination does not affect obligations or rights that arose before termination, including payment, delivery, refund, and consumer protection rights.

SECTION 18 – APPLICABLE LAW AND DISPUTES

We aim to resolve customer concerns fairly and efficiently.

If you experience any issue with a product or order, please contact us at support@pizza-slider.com.

We will work with you to find an appropriate solution.

Nothing in these Terms prevents consumers from exercising mandatory legal rights or accessing courts, regulators, or dispute resolution procedures available under applicable law.

Any dispute will be handled in accordance with the laws and jurisdiction rules applicable to the transaction.

SECTION 19 – CHANGES TO THESE TERMS

We may update these Terms of Service to reflect changes to our business practices, services, or legal requirements.

The latest version will always be available on this page.

Changes will apply from the date they are published unless otherwise stated.

Updates will not retroactively remove rights that customers already have under an existing purchase agreement or applicable law.

SECTION 20 – CONTACT INFORMATION

If you have questions about these Terms of Service, your order, or any of our products, please contact our customer support team.

Pizza Slider

Email: support@pizza-slider.com

We are happy to help with product questions, shipping inquiries, returns, refunds, and general customer support.