Privacy policy

Privacy Policy

1. OVERVIEW

Welcome to Pizza Slider!

Your privacy matters to us. This Privacy Policy explains how Pizza Slider ("we," "us," or "our") collects, uses, shares, and protects your personal information when you visit our website, purchase our products, or contact our customer support team.

By using our website, you acknowledge the data practices described in this Privacy Policy.

Our store is powered by Shopify, which provides the e-commerce platform we use to sell our products.

This Privacy Policy applies to our customers and website visitors, including those located in the United States, Australia, and New Zealand.

If you have any questions about how we handle your personal information, please contact us at support@pizza-slider.com.

2. INFORMATION WE COLLECT

We collect personal information when you browse our website, place an order, contact us, or interact with our services.

Depending on how you use our website, this information may include:

Personal and Contact Information

  • Full name

  • Email address

  • Phone number

  • Billing and shipping addresses

Order and Transaction Information

  • Products purchased

  • Order history and order numbers

  • Transaction amounts and payment status

  • Shipping and delivery information

  • Returns and refund requests

Payment Information

Payments are processed through secure third-party payment providers.

We receive information necessary to confirm and manage your transactions. Full payment card details are generally handled by the relevant payment provider rather than stored directly by us.

Technical and Browsing Information

  • IP address

  • Browser type and device information

  • Operating system

  • Pages visited and products viewed

  • Shopping cart and checkout activity

  • Referral sources and advertising interactions

  • Cookies and similar tracking identifiers

Customer Support Information

If you contact us, we may collect your messages, email address, order details, and any other information you choose to share.

Marketing Preferences

We may collect information about your preferences for promotional emails, personalized advertisements, and tracking technologies.

3. HOW WE COLLECT YOUR INFORMATION

We collect personal information in several ways.

Information You Provide Directly

This includes information you enter when placing an order, signing up for marketing communications, or contacting customer support.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, pixels, server-side tracking, and similar technologies.

Information From Third Parties

We may receive relevant information from service providers, payment processors, advertising partners, shipping providers, and our e-commerce platform.

For example, we may receive payment confirmation, delivery updates, advertising attribution information, or fraud-prevention signals.

Where required by applicable law, we will provide appropriate notice when personal information is collected from third-party sources.

4. HOW WE USE YOUR INFORMATION

We use personal information for legitimate business purposes, including:

Processing and Delivering Orders

We use your information to process payments, confirm purchases, arrange shipping, provide tracking information, and handle returns or refunds.

Customer Support

We use contact and order information to answer questions, resolve problems, and provide assistance.

Improving Our Website

We analyze website performance, shopping behavior, and customer interactions to understand how visitors use our store and identify opportunities for improvement.

Advertising and Marketing

We may use website activity, purchase information, and advertising interactions to measure marketing performance, show relevant advertisements, and improve our campaigns, where permitted by applicable law.

Security and Fraud Prevention

We use relevant information to identify suspicious activity, protect our website, and prevent unauthorized transactions.

Legal and Regulatory Compliance

We may process or retain certain information to comply with applicable tax, accounting, consumer protection, or other legal obligations.

Where consent is legally required for a particular activity, we will seek it before carrying out that activity.

5. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to support essential shopping functions, understand website activity, and measure advertising performance.

These technologies may include:

Essential Cookies

Necessary for functions such as shopping carts, checkout, security, and website navigation.

Analytics Technologies

Help us understand visitor behavior and improve our website's performance.

Advertising and Marketing Technologies

Help measure advertising campaigns, understand customer interactions, and deliver more relevant advertisements.

You can manage certain cookies through your browser settings and any privacy preference controls made available on our website.

Where required by applicable law, non-essential tracking technologies will be subject to the appropriate consent or opt-out mechanisms.

Please note that disabling certain cookies may affect some website features.

6. SHOPIFY

Our online store is hosted by Shopify.

Shopify provides the technology that allows us to display products, process orders, manage transactions, and operate our online store.

When you use our website, Shopify may process personal information such as contact details, order information, device information, and website interactions.

Shopify may also process certain information for its own purposes, as explained in its privacy documentation.

For more information, please review the Shopify Consumer Privacy Policy.

7. META PIXEL AND WETRACKED.IO

We use advertising and conversion-tracking technologies to understand how customers interact with our website and to measure the effectiveness of our marketing campaigns.

Meta Pixel

Our website uses Meta Pixel, a tracking technology provided by Meta Platforms.

Meta Pixel may collect information about website activity, including:

  • Pages and products viewed

  • Shopping cart activity

  • Checkout activity

  • Purchases and transaction values

  • Device, browser, and advertising identifiers

This information may be used for advertising measurement, campaign optimization, and personalized advertising.

Meta may process information according to its own privacy policies.

You can learn more at Meta Privacy Policy.

wetracked.io

We also use wetracked.io to improve the accuracy of our advertising analytics and conversion tracking.

This service may process information relating to website visits, customer interactions, orders, and purchases.

wetracked.io may use server-side tracking and event-matching technologies to help attribute purchases to advertising campaigns and transmit relevant conversion information to connected advertising platforms, including Meta.

Depending on the event and configuration, this may involve online identifiers, transaction information, and customer matching data.

This processing is subject to applicable privacy laws and any required consent or opt-out choices.

For more information, visit wetracked.io Privacy Policy.

8. HOW WE SHARE YOUR INFORMATION

We share personal information with third parties when necessary to operate our business, fulfill orders, provide support, or perform permitted marketing activities.

These third parties may include:

E-commerce and Technology Providers

Shopify and other providers that help us operate our store and manage transactions.

Payment Processors

Companies that securely process payments and help prevent payment fraud.

Shipping and Fulfillment Providers

Companies responsible for preparing, shipping, and delivering customer orders.

Advertising and Analytics Partners

Meta, wetracked.io, and relevant technology providers involved in advertising measurement and campaign optimization.

Professional Advisers and Legal Authorities

Where necessary to comply with applicable laws, respond to lawful requests, or protect our legal rights.

We do not sell customer contact lists for money.

However, certain disclosures to advertising platforms may qualify as a "sale," "sharing," or "targeted advertising" under applicable US state privacy laws, even when no money is exchanged.

Where these laws apply, customers may have the right to opt out of such processing.

9. INTERNATIONAL DATA TRANSFERS

We operate an online business serving customers in the United States, Australia, and New Zealand.

Some of our service providers, technology partners, and fulfillment partners may process personal information outside the country where a customer lives.

This may include processing in the United States or other countries where our service providers operate.

Privacy and data protection laws may differ between countries.

When transferring personal information internationally, we take steps appropriate to the applicable laws to protect personal information and ensure that relevant legal requirements are met.

Where required, international disclosures are subject to appropriate contractual, technical, or other safeguards.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include:

  • Processing and fulfilling orders

  • Providing customer support

  • Managing returns and refunds

  • Maintaining business and accounting records

  • Preventing fraud

  • Meeting legal and regulatory obligations

  • Resolving disputes

Retention periods depend on the type of information, the reason it was collected, and applicable legal requirements.

When personal information is no longer needed, we take appropriate steps to delete, anonymize, or securely dispose of it.

11. DATA SECURITY

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, and disclosure.

Our website uses secure connections, and payment transactions are handled through established payment processing systems.

Access to personal information is limited according to business needs.

Although we work to protect customer information, no internet-based system can guarantee absolute security.

If you believe your information has been compromised, please contact us immediately at support@pizza-slider.com.

12. MARKETING COMMUNICATIONS

We may send promotional emails, product updates, and special offers where you have subscribed or where otherwise permitted by applicable law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in those messages.

You may also contact us directly to request that we stop sending promotional communications.

Unsubscribing from marketing emails will not prevent us from sending essential transactional messages, such as order confirmations, shipping updates, or customer service responses.

13. YOUR PRIVACY RIGHTS

Depending on where you live, you may have specific rights concerning your personal information.

These may include the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of personal information, subject to applicable exceptions.

  • Obtain a copy of certain personal information.

  • Withdraw consent where processing is based on consent.

  • Opt out of certain targeted advertising or data-sharing practices.

  • Request information about how your personal data is used or disclosed.

  • Submit a privacy complaint.

You can submit a privacy request by emailing support@pizza-slider.com with the subject line "Privacy Request."

We may need to verify your identity before processing certain requests.

We will respond within the timeframes required by applicable law.

We will not discriminate against customers for exercising their legal privacy rights.

14. UNITED STATES PRIVACY RIGHTS

Residents of certain US states, including California, may have additional rights under applicable state privacy laws.

Depending on the law and whether it applies to our business, these may include rights to access, correct, or delete personal information and to opt out of certain forms of targeted advertising, profiling, or the sale or sharing of personal information.

California Privacy Notice

We may collect the following categories of personal information:

  • Identifiers and contact information

  • Commercial and transaction information

  • Internet and browsing activity

  • Device and advertising identifiers

  • Approximate location information derived from technical data

  • Customer service communications

  • Inferences about shopping interests and preferences

We collect this information from customers, website interactions, and relevant service providers.

We use it for order fulfillment, customer service, fraud prevention, website improvement, advertising, and business operations.

We may disclose these categories to technology providers, payment processors, shipping partners, advertising platforms, and other service providers as described in this Privacy Policy.

Some disclosures of identifiers, browsing activity, and purchase-related advertising events to advertising partners may constitute sharing for cross-context behavioral advertising under California law.

We do not knowingly sell or share the personal information of consumers under 16 years of age.

We do not intentionally collect sensitive personal information for purposes unrelated to providing our services or meeting applicable legal obligations.

Opt-Out Requests

If you wish to opt out of the sale or sharing of personal information, or of targeted advertising where applicable, email support@pizza-slider.com with the subject line "Privacy Opt-Out."

You may also use the privacy preference controls provided on our website.

Where legally required, we recognize applicable opt-out preference signals, such as Global Privacy Control.

You may use an authorized agent to submit a request where permitted by law.

If your privacy request is denied, you may contact us to request a review or appeal where applicable.

15. AUSTRALIAN PRIVACY RIGHTS

For customers in Australia, we handle personal information in accordance with applicable Australian privacy legislation, including the Privacy Act 1988 and the Australian Privacy Principles where they apply.

Australian customers may have the right to:

  • Request access to personal information held about them.

  • Request correction of inaccurate or outdated information.

  • Ask how their personal information is collected, used, and disclosed.

  • Raise concerns about how their personal information is handled.

We may disclose information to service providers located outside Australia where necessary to deliver our services, subject to applicable privacy requirements.

If you have a privacy concern, please contact support@pizza-slider.com.

We will review your complaint and respond within a reasonable period.

If you are dissatisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC).

For further information, visit www.oaic.gov.au.

16. NEW ZEALAND PRIVACY RIGHTS

For customers in New Zealand, we handle personal information in accordance with the Privacy Act 2020 and its Information Privacy Principles where applicable.

Customers may request access to their personal information and correction of information that is inaccurate or incomplete.

We aim to be transparent about the personal information we collect, including information received from third parties, the purposes for which it is collected, and the recipients with whom it may be shared.

Where required, overseas disclosures are subject to safeguards designed to provide appropriate protection for personal information.

If you have a question or complaint about your privacy, please contact support@pizza-slider.com.

If your concern remains unresolved, you may contact the Office of the Privacy Commissioner in New Zealand.

For more information, visit www.privacy.org.nz.

17. CHILDREN'S PRIVACY

Our website and products are intended for adults and are not directed toward children under 16.

We do not knowingly collect personal information from children under 16 for marketing purposes.

If we become aware that we have collected personal information from a child in violation of applicable law, we will take appropriate steps to delete the information.

Parents or guardians who believe a child has provided personal information may contact us at support@pizza-slider.com.

18. THIRD-PARTY WEBSITES

Our website may contain links to websites and services operated by third parties.

These websites have their own privacy policies and practices.

We encourage you to review the privacy policies of any third-party websites you visit.

We are not responsible for independent third-party privacy practices, except where applicable law provides otherwise.

19. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal obligations.

Any updates will be published on this page with a revised "Last Updated" date.

Where required by law, we will provide additional notice or request consent before making material changes to how personal information is processed.

20. CONTACT US

If you have questions about this Privacy Policy, would like to exercise your privacy rights, or wish to submit a privacy complaint, please contact us.

Pizza Slider

Email: support@pizza-slider.com

Please include enough information for us to understand your request and assist you.

We take privacy-related inquiries seriously and will respond in accordance with applicable legal requirements.