Refund & Return Policy

30-Day Money-Back Guarantee

At Pizza Slider, we want you to feel confident about every purchase.

That's why we offer a 30-Day Money-Back Guarantee. If you change your mind or aren't completely satisfied with your purchase, you can request a return within 30 days of receiving your order.

To qualify for a change-of-mind return, your item must be unused, in its original condition, and returned with its original packaging and all included accessories.

Our 30-day return policy is offered in addition to your rights under applicable consumer protection laws.

1. RETURN ELIGIBILITY

To qualify for a return under our 30-Day Money-Back Guarantee:

• Your return request must be submitted within 30 days of receiving your order.

• The product must be unused and in its original condition.

• The product must be returned in its original packaging, including all accessories.

• You must provide your order number or another valid proof of purchase.

• You must contact our customer support team before returning any items.

Items that have been used, damaged through misuse, or returned incomplete may not qualify for a voluntary change-of-mind refund.

These conditions do not apply to claims involving faulty, damaged, or incorrectly described products where you have statutory consumer rights.

2. HOW TO REQUEST A RETURN

Returning an eligible item is simple.

Step 1 – Contact Us

Email support@pizza-slider.com within 30 days of receiving your order.

Please include:

• Your order number

• The email address used for your purchase

• The reason for your return

Step 2 – Receive Return Instructions

Our customer support team will review your request and provide the appropriate return address and instructions.

Return addresses are provided by email and may vary depending on the product and return location.

Please do not send any products back without contacting us first.

Step 3 – Return Your Item

Pack your item securely, including all original accessories, and send it to the return address provided by our support team.

We recommend using a tracked shipping service and keeping your proof of postage until your return has been processed.

Step 4 – Receive Your Refund

Once we receive and inspect your returned item, we will notify you of the outcome.

If your return is approved, your refund will be issued to your original payment method.

3. RETURN SHIPPING COSTS

We offer FREE SHIPPING on all orders to the United States, Australia, and New Zealand.

For voluntary returns under our 30-Day Money-Back Guarantee:

• Customers are responsible for return shipping costs.

• Return shipping costs are not reimbursed for change-of-mind returns.

• Customers may choose their preferred shipping provider, provided the return is sent to the address supplied by our support team.

If a product is faulty, damaged, or otherwise fails to meet applicable consumer guarantees, return shipping costs will be handled in accordance with applicable consumer protection laws.

Where required by law, we will cover or reimburse reasonable return shipping costs for eligible faulty-product claims.

4. REFUNDS AND PROCESSING TIMES

Once your returned item has been received and inspected, we will process any approved refund promptly.

Refunds are issued to the original payment method used at checkout.

After your refund has been issued, it typically takes 3–10 business days for the funds to appear in your account, depending on your bank or payment provider.

If more than 10 business days have passed since your refund was issued, please contact us at support@pizza-slider.com.

If a refund is required under applicable law, it will be processed within the legally required timeframe.

5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We take product quality seriously.

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible at support@pizza-slider.com.

Include your order number and a short description of the issue. Photos may help us resolve your request more quickly.

Depending on the circumstances and applicable consumer protection laws, we will provide an appropriate solution, which may include:

• A replacement product

• A repair, where appropriate

• A full or partial refund

• Another remedy required by applicable law

Products returned due to a valid fault or other breach of statutory consumer guarantees do not need to be unused or in their original packaging.

You do not lose your statutory rights simply because the 30-day return period has expired.

6. ORDER CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible at support@pizza-slider.com.

We will do our best to accommodate cancellation requests before an order has been shipped.

Once an order has shipped, cancellation may no longer be possible. However, you can still request a return in accordance with this Refund & Return Policy.

If we are unable to fulfill your order or cannot ship within the promised timeframe, we will provide the cancellation and refund options required by applicable law.

7. UNITED STATES – CONSUMER RIGHTS

Our 30-Day Money-Back Guarantee applies to eligible purchases made by customers in the United States.

Customers may also have additional rights under applicable federal and state consumer protection laws.

These rights may include remedies for defective products, incorrectly described goods, unfulfilled orders, or shipping delays.

Nothing in this Refund & Return Policy limits or excludes rights that cannot legally be waived.

8. AUSTRALIA – CONSUMER GUARANTEES

For customers in Australia, our products come with consumer guarantees under the Australian Consumer Law (ACL).

These guarantees apply automatically and cannot be excluded by our return policy.

If a product has a major failure, customers may be entitled to reject it and receive a refund or replacement, along with compensation for reasonably foreseeable loss or damage where applicable.

For problems that do not amount to a major failure, customers may be entitled to an appropriate repair or replacement.

Our voluntary 30-Day Money-Back Guarantee provides an additional change-of-mind return option and does not replace or restrict these statutory rights.

Statutory remedies are not limited to 30 days, and faulty products do not have to be returned in their original packaging.

Reasonable return expenses for products confirmed to be faulty will be reimbursed where required by the Australian Consumer Law.

9. NEW ZEALAND – CONSUMER GUARANTEES

For customers in New Zealand, purchases are covered by the Consumer Guarantees Act 1993 (CGA) where applicable.

This legislation provides protections when products are faulty, unsafe, not fit for their intended purpose, or do not match their description.

Depending on the nature of the problem, customers may be entitled to a repair, replacement, refund, or compensation.

Our 30-Day Money-Back Guarantee is a voluntary additional benefit and does not replace statutory consumer guarantees.

Where a product fails to meet the applicable guarantees, reasonable return costs will be reimbursed as required by law.

10. MISSING OR UNDELIVERED ORDERS

If your order has not arrived within the expected delivery timeframe, please contact us at support@pizza-slider.com.

We will investigate the shipment with the relevant delivery provider and work to resolve the issue.

If an order is confirmed lost or cannot be delivered, we will provide an appropriate replacement or refund in accordance with applicable consumer protection laws.

Please refer to our Shipping Policy for further delivery information.

11. QUESTIONS OR RETURN ASSISTANCE

If you have any questions about a return, refund, damaged item, or order cancellation, our customer support team is here to help.

Pizza Slider

Email: support@pizza-slider.com

Please include your order number whenever possible so we can assist you more efficiently.