Shipping Policy

FREE SHIPPING ON ALL ORDERS

At Pizza Slider, we want shopping to be simple and hassle-free.

That's why we offer FREE SHIPPING on every order to the United States, Australia, and New Zealand.

No minimum order value, no hidden shipping fees, and no unexpected import charges.

1. ORDER PROCESSING

We aim to process and ship all orders within 1–2 business days after payment has been confirmed.

Business days exclude weekends and public holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

During busy periods, holidays, or special promotions, processing may take slightly longer. If a delay affects your order, we'll do our best to keep you informed.

2. DELIVERY TIMES

We work with trusted shipping partners to get your order delivered safely and efficiently.

United States, Australia & New Zealand

• Order Processing: 1–2 business days

• Estimated Delivery: 5–10 business days after shipping

These delivery timeframes apply to all three countries.

Delivery times may vary slightly depending on your location, public holidays, weather conditions, customs processing, or unexpected carrier delays.

We'll send you a shipping confirmation with tracking information once your order is on its way.

3. SHIPPING COSTS & CUSTOMS FEES

Shipping is completely FREE for all orders to the United States, Australia, and New Zealand.

Any applicable customs duties, import taxes, and import-related charges are included in your purchase price.

You won't have to pay any additional shipping fees or import charges upon delivery.

If a carrier unexpectedly requests an import-related payment, please contact us before paying so we can resolve the issue.

4. ORDER TRACKING

Once your order has shipped, we'll send you a confirmation email with your tracking number.

You can use this number to follow your package's delivery progress.

Please allow some time for tracking information to update after dispatch, as carriers may not scan packages immediately.

If you haven't received your tracking details or need help locating your order, email us at support@pizza-slider.com.

5. SHIPPING DELAYS

While we do our best to deliver orders within the estimated timeframes, occasional delays can happen.

These may be caused by:

• High shipping volumes

• Public holidays

• Severe weather conditions

• Customs inspections

• Unexpected carrier disruptions

If we become aware of a significant delay affecting your order, we'll contact you with an update and available options.

For US orders, if we cannot ship within the promised processing timeframe, we will provide the delay notices, cancellation options, and refunds required by applicable US law.

Nothing in this policy limits your rights to a timely delivery or an appropriate remedy under applicable consumer protection laws.

6. INCORRECT SHIPPING INFORMATION

Please double-check your shipping address before completing your purchase.

If you notice an error, contact us as soon as possible at support@pizza-slider.com.

We'll do our best to update your details before your order is dispatched.

Once a package has shipped, address changes may no longer be possible.

If a delivery fails due to an incorrect or incomplete address provided during checkout, please contact us so we can review the available options.

Any additional costs or remedies will be handled in accordance with applicable law and the circumstances of the delivery.

7. LOST, MISSING, OR DAMAGED PACKAGES

If your order hasn't arrived, appears to be lost, or arrives damaged, please contact us at support@pizza-slider.com.

Include your order number and a brief explanation of the issue.

We'll investigate the shipment with the delivery provider and help arrange an appropriate solution.

Depending on the circumstances, this may include a replacement or refund.

If your package arrives damaged, photos of the product and packaging can help us resolve your request more quickly.

As the seller, we remain responsible for our delivery obligations under applicable consumer protection laws.

8. ORDER CANCELLATIONS

If you'd like to cancel your order, please contact us as soon as possible.

We'll do our best to accommodate cancellation requests before your order ships.

Once an order has been dispatched, cancellation may no longer be possible. However, eligible purchases are covered by our 30-Day Money-Back Guarantee.

Please refer to our Refund & Return Policy for full details.

If we cannot fulfill an order, we will notify you and provide a refund in accordance with applicable law.

9. RETURNS & REFUNDS

We offer a 30-Day Money-Back Guarantee on eligible purchases.

If you change your mind, you may request a return within 30 days of receiving your order.

Products must be unused and in their original condition to qualify for a voluntary change-of-mind return.

Customers are responsible for return shipping costs for change-of-mind returns.

These conditions do not limit your statutory rights regarding faulty, damaged, or incorrectly described products.

For complete information, please review our Refund & Return Policy.

10. CONTACT US

Have a question about shipping, tracking, or your order?

Our customer support team is here to help.

Pizza Slider

Email: support@pizza-slider.com

Please include your order number whenever possible so we can assist you more quickly.